منابع مشابه
From the help desk: Bootstrapped standard errors
Bootstrapping is a nonparametric approach for evaluating the distribution of a statistic based on random resampling. This article illustrates the bootstrap as an alternative method for estimating the standard errors when the theoretical calculation is complicated or not available in the current software.
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Knowledge management is a process taking any steps that needed to get the most out of available knowledge resources. KM involved several steps; capturing the knowledge discovering new knowledge, sharing the knowledge and applied the knowledge in the decision making process. In applying the knowledge, it is not necessary for the individual that use the knowledge to comprehend it as long as the a...
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Troubleshooting problems Moves, adds and changes to telephone equipment or service New service, voicemail, caller menus, special calling features and plans, caller ID, music on hold, international dialing Fax machines and codes, headsets [2], conference calls [3], speaker phone rental [4] Call accounting and billling Telephone bill login [5] We also manage plans, orders, service, billing and tr...
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This paper introduces a new breed of natural language dialog applications which we refer to as the Help Desk. These voiceenabled applications are an evolution from Help Desk services that are currently available on the web or being supported by human agents. The goals of a voice-enabled Help Desk are to route calls to appropriate agents or departments, provide a wealth of information about vari...
متن کاملLearning from HOMER, a Case-Based Help Desk Support System
The Homer help desk support system, developed in the course of the Inreca-II project, is an example of applying Case-Based Reasoning to problems of a software-intensive organization. This paper discusses, in retrospect, Homer with respect to change management processes at DaimlerChrysler and various feedback and learning possibilites that the help desk support system provided for itself, the he...
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ژورنال
عنوان ژورنال: The Stata Journal: Promoting communications on statistics and Stata
سال: 2002
ISSN: 1536-867X,1536-8734
DOI: 10.1177/1536867x0200200105